Basswin accepts deposits by bank card, electronic payment systems and paid SMS, with EUR and USD as the main currencies. Withdrawals must use the same method as the deposit, and requests are processed within 36 hours under normal circumstances. Some limits and fees apply, and verification is required before your first payout clears.
The ceilings nobody mentions until you hit one
Daily withdrawals are capped at 2,000 EUR. The weekly limit stands at 10,000 EUR, and the monthly ceiling is 40,000 EUR. These are hard limits — reaching one means waiting for the next period to request more.
Bonuses carry their own maximum of 1,000 EUR per bonus award. Tournament winnings through the 7-Day Battle can reach 2,000 EUR as a no-deposit bonus with a 75x wager, valid for 72 hours after the event closes.
Accounts inactive for 180 days are charged a 5 EUR administration fee each month until the balance reaches zero. Keep that in mind if you step away for a while.
What the operator charges
A 20% fee is applied to withdrawals of funds that were deposited but not involved in gameplay. This is steep, and it exists to enforce the anti-money-laundering wagering requirement explained below.
All deposits are subject to a mandatory 3x wager before withdrawal. For Live Dealers, Video Poker, Tables and Other games, the minimum required sum of bets is triple the deposit amount. Activity in Live Slots does not count toward clearing this requirement.
Bitcoin is accepted, and the rate is subject to change at the time of conversion. Currency-related fees beyond the operator's control may apply depending on your payment provider.
The money in
Basswin accepts the following deposit methods:
- Bank cards — MasterCard is explicitly mentioned.
- Electronic payment systems — the operator refers to this category without naming individual wallets.
- Paid SMS service — an alternative for smaller amounts.
No minimum deposit figure is published in general terms. A 10 EUR deposit is used as an example in the anti-money-laundering terms, and 50 EUR is the threshold for entering the first tier of the Weekly Lottery.
Deposits are credited quickly, though some payment providers impose their own processing delays. The operator supports EUR and USD as primary currencies, with Bitcoin available where conversion is handled at the prevailing rate.
The money out, and how long that really takes
Withdrawals must be made by the same payment method used for depositing. MasterCard credit cards cannot be used for withdrawals — alternative methods will be offered in that case.
A withdrawal request may be processed within 36 hours. Additional checks on gaming transactions may extend this to up to 30 days where the operator identifies irregular activity or suspected prohibited software use.
Verification before your first withdrawal adds time to the process — see below for what is asked for. Weekends and bank holidays can slow payouts further, particularly for bank transfers.
Requesting a payout: the steps
- Log in to your account and navigate to the cashier or withdrawal section.
- Select the same payment method you used to deposit.
- Enter the amount you wish to withdraw, staying within the daily, weekly and monthly limits.
- Submit the request. If this is your first withdrawal, you will be asked to verify your identity before the payout is approved.
- Wait for the operator to process the request. The stated window is 36 hours under normal circumstances.
Proving who you are
All players who make a deposit are subject to KYC procedures. Withdrawals exceeding 1,000 USD require an identification process before the funds are released.
You will need to provide:
- A valid passport, driver's license or ID card.
- A utility bill issued within the last 30 days, or a bank statement.
- Photos or scans of both sides of the card(s) used — first six and last four digits visible, CVV hidden.
- A bank statement for the card(s).
The operator may also request a photograph of you holding your identification document. This is part of the standard verification process and applies before your first withdrawal clears.
When a payout is late or refused
Withdrawals are delayed or declined for a handful of common reasons: the 3x deposit wagering requirement has not been met, verification documents are missing or incomplete, the withdrawal method does not match the deposit method, or the account has been flagged for investigation.
The operator reserves the right to conduct investigations into suspected prohibited software use or irregular play for a period of up to 75 days, during which the account's functionality is restricted.
If your withdrawal is held, contact the support team with the transaction date, amount and method used. The email address is given on the operator's own site, and phone support is available at +441294620814. Have your account details ready — the email address registered to the account and any reference number shown on screen.
Gambling is entertainment, not a business. If you are playing to recover losses or money feels tight, free and confidential support is available in the UK at BeGambleAware and the National Gambling Helpline on 0808 8020 133 (24/7). You must be 18 or over (18+) to use this site.