This page explains how to reach the right people, whether you have a question about our content or need help with your Basswin account. We handle editorial queries and can point you toward the right support channels for technical or account issues.
Reach the tomintoulgallery.co.uk editorial team
Our editorial inbox handles questions about the content on this site — corrections, suggestions, or clarifications about what we publish. If you spot something that looks outdated or want more detail on a topic we cover, email [email protected].
We aim to respond within 48 hours during weekdays. Queries sent over the weekend are picked up on Monday morning. We read everything that comes through, though we cannot provide gambling advice, legal counsel, or account-level support — those belong with the operator directly.
Questions about your account
If your question concerns deposits, withdrawals, bonuses, verification, or anything tied to your player account, you need to reach the operator's own support team. They can see your account history, check pending transactions, and resolve technical issues in a way we cannot.
When writing in, have these details ready so the first reply can be useful:
- The email address registered to your account
- The approximate date and time when the problem occurred
- Any reference number, transaction ID, or error message shown on screen
- Screenshots if the issue is visual or layout-related
The operator's support channels are listed in the terms: email [email protected], phone +441294620814, or use the online chat on the site. Chat tends to be fastest for urgent questions; email works better when you need to attach documents or explain something in detail.
What we can and cannot help with
Our editorial team answers questions about this portal — what we write, why we write it, and where our information comes from. We do not have access to player accounts, transaction records, or the operator's systems, so we cannot process withdrawals, reverse bets, or check your balance.
We can clarify responsible gambling tools, explain bonus terms in plain language, or point you toward the right part of the operator's terms if you are unsure where something is covered. We cannot offer predictions, suggest betting strategies, or tell you whether a particular game is "due" to pay out — gambling outcomes are always random, and anyone claiming otherwise is misleading you.
If you need help with gambling
This site is for players aged 18 and over (18+) only. If gambling stops feeling like entertainment, free and confidential support is available in the UK:
- GamCare – National Gambling Helpline 0808 8020 133 (free, 24/7) or visit gamcare.org.uk
- BeGambleAware – begambleaware.org
- GamStop – free national self-exclusion at gamstop.co.uk
Self-exclusion via the operator's online chat is valid for 30 days. If you need a longer break, contact support directly to discuss options — they may ask for a phone call to confirm the request before applying it.
Complaints and escalation
If you have raised an issue with the operator's support team and feel it was not resolved fairly, ask them for their formal complaints procedure. Most licensed operators publish one in their terms or on a dedicated page.
We do not act as arbitrators or mediators in disputes between players and operators. If you believe an operator has breached UK gambling law or advertising standards, the Advertising Standards Authority (asa.org.uk) handles marketing complaints, and the Information Commissioner's Office (ico.org.uk) oversees data protection concerns.
Changes to this page
We update our contact information whenever our processes or team structure changes. The details above were last reviewed in October 2026. If an email bounces or a link breaks, let us know at [email protected] and we will fix it.
This site is for players aged 18 and over (18+). If gambling ever stops feeling like entertainment, free and confidential help is available at BeGambleAware.org.